Return And Refund Policy

 

You are allowed to cancel your order within 14 days without justification, provided that it has not yet been shipped.
The time limit for returning an order is 14 days from the moment you received the items or a third party designated by you, other than the carrier, took possession of them.
To use your right of withdrawal, clearly inform us of your decision.
Let us know your decision by email at contact@y2k-empire.com
We will make the refund within a maximum of 14 days after receipt of the returned items, using the same payment methods as when you purchased, at no additional cost to you.
RETURN CONDITIONS: Returnable items must meet the following criteria:

Purchase made within the previous 14 days.

Items in their original packaging.
For a valid return, the clothes must not have been worn, washed, modified, and must be returned with their label in their original packaging, accompanied, if possible, by the initial delivery note. In the event of non-compliance with these conditions, we may withhold an amount up to the total value of the item, depending on the degradation suffered by the product due to your handling. For a first exchange of an order delivered in mainland France, the return is free with a prepaid label provided.
After receipt and processing of the return, a credit in the form of a gift card valid for one year, corresponding to the value of the returned items and the delivery costs if the order is returned in full, will be issued. You will then be able to place a new order among our products. For a return for a final refund, a second exchange or for an order delivered outside mainland France, the return costs are the responsibility of the customer, except in the event of a manufacturing defect or error in the initial order . In the event of a partial refund, the initial delivery costs remain your responsibility. No refunds, exchanges or credits will be made before receipt of the returned items.
The following items cannot be returned:

Items made to measure or clearly personalized.
Items that are perishable or have passed their expiration date.
Items which cannot be returned for hygiene or health reasons and which have not been sealed after delivery.
Items that mix inseparably with others after delivery.
We reserve the right to refuse the return of items that do not comply with these conditions.
RETURNING ITEMS You are responsible for the costs and risks associated with returning items. Send the items to the address indicated after contacting our after-sales service.
We are not responsible for items damaged or lost during return. A refund cannot be made without actual receipt of the items or proof of delivery.
GIFTS: If an item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
If the item was not marked as a gift, or if the gift giver received the order and then gave it to you, the refund will be sent to the giver.
CONTACT US For any questions regarding our returns and refund policy, contact us by email at contact@y2k-empire.com