Frequently Asked Questions

FAQ - Frequently Asked Questions

Here we answer the most common questions asked by our customers:

1. Why can delivery times be long?

   Our products are stocked internationally to minimize storage and labor costs. Although this extends delivery times, this approach allows us to offer you quality items at competitive prices while ensuring quality service.

2.  

   Your order will be processed in two main phases*:

   *1) Processing Phase (1-2 business days):

   • Following your order, we begin the stages of confirmation, personalization, quality control and packaging.
   • Order processing and approval takes place within 12 to 24 hours.
   • Once approved, our team works on final quality control and packaging.
     
     

   *2) Shipping (5-14 business days, depending on destination):

   • We work with trusted shipping partners to ship your order.
   • Estimated deadlines by country:
     • Germany : 4-8 working days.
     • United States : 5-8 business days.
     • UK : 6-9 working days.
     • France : 5-8 working days.
     • Japan : 6-14 business days.
     • Canada : 6-10 business days.
     • Australia : 10-14 business days.
       
       

   KEY COMMERCIAL POLICIES

   Cancellations:

   • Check your order before validation, as cancellations are not possible after confirmation.

   Delivery address :

   • Provide an accurate delivery address. No refunds will be given for address errors or changes after ordering.
     
     

   For any Error on your Order:

   • Contact us immediately if there is an error in your order.
     
     
3. Items are missing from my order, where are they?

4. Our many suppliers ship items separately depending on the weight of the package. If you have ordered multiple items, they may arrive in different packages and at different times.

5. How to track my order ?

   Go to the my account section: “TRACK YOUR ORDER” of our site, enter your order number and your email address to check the status of your order.

6. Do you make international deliveries?

   Yes, we ship our products all over the world.

7. What should I do if my item is damaged upon arrival?

   If your item arrives damaged, return it to us for a full refund.

8. I got the wrong size, can I get a refund?

   Unfortunately we cannot refund in the event of a size error. Please check the information before ordering.

9. I am not satisfied with my item, can I get a refund?

   Contact us and we will explain the procedure to you. You have 15 days after receipt to return the item to us and obtain a full refund. Return costs are your responsibility.

10. How to contact us ?

    By e-mail to Contact@Y2k-empire.com (response within 24 hours in 99% of cases). Address: 20, Wenlock Road, London, N1 7GU, England (address not intended for returns).

11. Can you be contacted by telephone?

    We have chosen not to offer a telephone service to optimize order processing. Email processing is fast and efficient, allowing you to maintain quality service at a lower cost.

12. Can I trust your site? Is my information secure?

    Our site is secure with an HTTPS server, guaranteeing the protection of your personal data. We accept payments by Visa, Mastercard and Paypal, ensuring the security of your information. Our store is constantly monitored to ensure customer satisfaction.

For more information, contact us at Contact@Y2K-empire.com .